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On the Phone


How It Works
On behalf of the FRS, experienced Ernst & Young financial planners are waiting to talk to you about any financial issue you think is important to your future. With the overriding goal of providing qualified, unbiased guidance (the team doesn't sell any investment or insurance products), your financial planners are ready to:

  • Assist in making a decision on which retirement plan may be best for you, whether you're a new employee choosing a plan for the first time, or a member thinking about using your one-time 2nd Election
  • Walk you through, step-by-step, the powerful online Choice and Advisor Services on MyFRS.com and answer any questions you have along the way
  • Help you develop personal, long-term investment strategies - taking into account tax implications and other personal goals that impact retirement savings, such as college funding

Call the toll-free MyFRS Financial Guidance Line at 1-866-446-9377, Option 2 (TTY 1-888-429-2160), Monday through Friday from 9 am - 8 pm EST.

Your Ernst & Young Team
Your Ernst & Young team has already helped hundreds of thousands of FRS employees choose between retirement plans and plan for their future. In addition, more than 99% of the FRS members who have talked to Ernst &Young about their plan choice recommend the services to co-workers, and rate them a 5.6 on a scale of 1-6. You can even call and ask for the same Ernst & Young planner by name, and receive a call-back within 24 hours if that person is unavailable at the time of your request.

Your Division of Retirement Team
Division of Retirement counselors are available to talk with you about the FRS Pension Plan, disability benefits and the Health Insurance Subsidy (HIS).

You can reach the Division's counselors on the same toll-free line: 1-866-446-9377, Option 3 (TTY 1-888-429-2160), Monday through Friday from 8 am-5 pm EST.